[Resolved]  Xolo Mobile — Battery Replacement

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.xolo.in

I am using XOLO Play 6X-1000 one year which brought one year back & now I am facing battery problem. So i am searching for past 1 month, I couldn't find it. Finally I found in http://www.xolo.in/spare-parts?Device=Play6X-1000, but I couldn't find links to buy it. previously I sent query 4 times at http://www.xolo.in/contact-us, I didn't get any response from their end, and next I sent mail twice at [protected]@xolo.in, here also same NO RESPONSE. I tried to call at Toll No[protected], which is Not free & also they too don't know what is solution. I searched in all XOLO service centres at Bangalore & I didn't get there too. Finally I came to know that XOLO has Service centres where we can't even get battery, 'Email us your query' & 'CUSTOMER CARE & SUPPORT' which won't even get single reply, though you sent your queries 10 times and runs 'CALL CENTRE' where their executives don't no minimum information about company and company products & don't know for what they are working. And they say 'XOLO' -leading mobile manufacture in India & full of Drama, Drama, Drama. When company can't even provide minimum service to customers, then why they run all these services & sell mobiles and cheat people.
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Complaint marked as Resolved 
Verified Support
Oct 19, 2015
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your email dated 18/10/2015 regarding your complaint for your XOLO Smartphone 6X-1000 battery. We would like to inform you that required part for repair is currently unavailable. Moreover, once the parts are available with us we will update you. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
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