[Resolved]  Xolo Mobile — change the facia at my cost only and now refusing to restrain the

Address:

Ranchi, Jharkhand

I have visited Xolo Mobile Service center at Ranchi on 14.02.2015 to get my mobile phone repaired as the mobile screen has been broken as it fells from my hand . There was no other problem other than this in my mobile. After so many days when I called them they replied that the accessories which they sought from Delhi is not supporting so we have to send it to Delhi, again after getting one message of delivery I have been confirmed that it has again reached Ranchi then I called the service centre then it was informed that they received the mobile set then at the same day which was after one month and fifteen days I reached the service centre I was surprised to see that the mobile colour has been converted into white from black when I refused to take the delivery they told me that you have told us to do so, which is not true. Again on the same day they told me that it will take more one week to change it to black on which I agreed but when I called the service centre today then they are telling thet they are notr supposed to change the facia of the mobile and you have to take it as it is. They are asking for Rs 3250/- as repair cost which I am ready to bear but not for the white one I need it again in black. Now more than one and a half month have passed but company is not willing to get my mobile phone repaired and handing it over in the same condition. This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of Xolo is totally indifferent and unconcerned to my harassment and mental torture. The main purpose behind my complain is that the are simply harrasing the customer and compelling them to complain against them. I therefore pray that the company may be ordered to replace the mobile set. Thanking you Yours faithfully Manish Kumar AO (Legal) The New India Assurance Co. Ltd