[Resolved] Xolo Mobile — Claiming warranty

Nalla kumar

from Jalalpur, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	xolo.in

Sir, I have bought a xolo opus3 mobile on ebay after 6 month usage I got problem in low signal for which calls are not receiving, I sent it for service they said it couldnot be repaired and issued DOA, both ebay and xolo saying we cannot replace it, I donnot know how to claim . I am fed for last 3 months by calling both customer care.

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Complaint marked as Resolved

Verified Support

Nov 26, 2015

Xolo Customer Care's response Dear Mr. Kumar, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your email dated 15.11.2015 regarding XOLO Smartphone OPUS3; as it is confirmed that from service center DOA certificate was issued to you. However, still you have not got any support from your respective merchant. Hence request you to share the Work Order number along with your contact details so that we can assist you further. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in