[Resolved] Xolo Mobile — Defective New Battery

Neeraj

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.xolo.com

I purchased Xolo Mobile battery from their authorized service centre M/s Best Services on 08.04.15 with 6 months warranty. Battery was not working since starting. I again went to M/s Best Services office in Netaji Subhash Place, Delhi. Now they told us that they are no longer working for Xolo Mobile. They advised us to contact M/s S.G.Solutions in Rohini. But Mr. Waseem in M/s S.G.solution refused to change battery. He told us clearly that battery cannot be changed and we will have to purchase a new battery. He also told us to contact ASM - Rajesh Pant (M- [protected]) for further action. I am trying his mobile no for the last 21 days but result is zero. Please do the needful urgently. Neeraj Gupta (M) - [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Oct 10, 2015

Xolo Customer Care's response Dear Mr. Singh, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 22.09.2015 regarding your complaint for your XOLO Smartphone A500 Club. We request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in