[Resolved]  Xolo Mobile — Delay in Servicing of Power key : Xolo Mobile (Model:-A500s Lite)

Address:Ernakulam, Kerala, 682024

I had purchased a Xolo A500s Lite mobile on 09-04-15 and after 6 months o[censored]sing it, I faced a Power key issue (Power on & off key is not working). I gave the phone to the Xolo Service Center in Cochin-ernakulam, Service center anme is " UNITECH SOLUTIONS", Shanmugham Road, Kochi, Ernakaulam, Ph: [protected] on 17/11/2015. Service Executive told that, it will take 25 working days for resolving the above said issue becuse of non availabilty of Power key stock . As I am working in Reputed comapany as a Branch Customer service manager, So i couldn't able to bear those many days without my handset. Normally other mobile comapnies will resolve the above said issues within a week of time. Since Xolo is a devolped mobile company in the world, i need to know why this much delay is hapening for this smaller issue like " Power Key Repairing". Since It has 6 month warranty and no other option, i have alredy given my mobile to service center "Unitech solution" for servicing on 17-11-15. Work Order No:[protected]. If it takes those much days for servicing, Then there is none other option for me than to raise a complaint against Xolo comapany & Service center to consumer court. Jayakrishnan R Kerala, Cochin. Mbl:[protected] &[protected]
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Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2015
Xolo Customer Care's response
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 17.11.2015 regarding XOLO Smartphone A500s Lite; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
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