[Resolved] Xolo Mobile — Faulty Handset and taking time in servicing

tarunraj47

from Mumbai, Maharashtra

Address:

Gondia, Maharashtra, 400065

I have a XOLO 8x-1000 dual sim smart phone. Since the day I bought the phone its speaks had some hardware issues. When I submitted the phone, I was said that I will get the phone back in 3-4 working days. Its been 4 days since I submitted the phone. The service center where I dropped the phone doesn't answer. even they don't know when the phone will be back. I tried calling company service center and the nos doesn't exist anymore. So in the end there's no way to find out when the phone will back.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 20.11.2015 regarding your complaint for your XOLO Smartphone. As it is confirmed that you have already submitted your handset at our authorized service centre. We request you to kindly share the work order number which was given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in