| Address: | Mumbai City, Maharashtra |
My Xolo - model Play 8X-1100, has been submitted for the third time for the same complaint o[censored]nusual heating of the handset on date 04.04.2015. ( work order no.[protected]
Major problem of Motherboard replacement was carried out twice earlier & still the same problem of heating of handset is repeated. During this repairs following more problems are noticed,
1. Battery life has reduced considerable, which earlier showed more than 10 hours talk time has come down to 4 hours or so.
2. Display Screen size has reduced
3. Speaker volume has considerably reduced.
4. Wi-Fi connection drops and I have to make it ON again & again.
5. Screen touch response has slowed down and many times a character/alphabet next to the desired one appears on the text screen.
The said handset was purchase on 14.09.2014 and is in warranty period.
Considering above repeated problems I request the Xolo management to provide me a Brand New piece and end my agony of sending the handset for repairs again & again.
Contacted Xolo call center to check when new handset will be issued & what is the procedure for the same twice, last call being today[protected].
Call center executive gives regular answer that company will decide & contact you. No clarity provided yet. I do not want the faulty handset and battery whose half the life has eroded.
Please help.
Prasad Karnik
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