| Address: | Mumbai City, Maharashtra |
No response to my beLow email Dt 27.02.14From xolo
To
M/s XOLO MOBILECustomer care
Myself, purchased XOLO cellphone on dated 11.02.14. (Invoice attached)
Within a week time ie. On 19.02.14 newly purchased XOLO handset has automatically got switched off. After trying lots it was not responded and remain dead. Immediately after this incident I had contacted XOLO service centre THANE on dt.22.02.14 to know about the exact problem. I was told about software issue and asked me to submit handset for a week time to resolve issue. Once again when I visited to collect my handset I was told that the handset has motherboard issue and same will require to send in company for repair which would take minimum 20 days time.
Detail attached as follows;
Service centre- Max com, Thane
Receipt no. 6612
Model no. Q1000 OPUS
IME - [protected]
In view of all the above communication i have great feeling that i got faulty handset which gave lots of trouble within a week time. I hope you can understand how irritating was the process and response from your customer care/service centre. I am suffering due to non availability of my new handset and this is great loss and inconvenience to me.
Please note that, I will not accept the faulty handset and tolerate 20days time without my handset. I need my Money back with interest for days loss. Consider this mail as Complaint against your thane service centre.
Please sort this issue within 24hrs or I Will take necessary action.
Regards
Veena C Patankar
Contact:+91 [protected]
Email: pata
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