[Resolved] Xolo Mobile — Handset issue ( line on Display )

Harshad Ravanang

Address:

Mumbai City, Maharashtra

Hi, My work order number[protected]. Mob number [protected] / [protected]. My Problem - line on Display. Let me know my work order status because it's already to late, I have submitted my mobile phone in your service center i.e on 04-Nov-2014, & after that I have also contacted your Customer care two times through phone but no reply from your end my last ref number is - 1050717. I hope that my get resolved soon.

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Complaint marked as Resolved

Verified Support

Nov 29, 2014

Xolo Customer Care's response Dear Mr. Ravanang, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 28.11.2014 regarding XOLO Smartphone (Q2000); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Dec 09, 2014

Xolo Customer Care's response Dear Mr. Ravanang, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 28.11.2014 regarding XOLO Smartphone (Q2000); as discussed we would like to inform you that we are dispatching the handset and same will be received by the service centre at the earliest. In addition, we are providing you 1 month Extended Warranty as well as a goodwill gesture. For your further assistance please get in touch with the respective service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in