[Resolved]  Xolo — Mobile handset issues

Address:

Mumbai City, Maharashtra

RESPECTED MAM/SIRMy name is Ashwin Venugopal and i am from mumbai.2 months back i had ordered for 2 xolo mobiles(Xolo A 600) from snapdeal.Irecieved the mobile in 5 days on the 11th of July 2014.I got this mobile on EMI.Now both the mobiles got spoilt or both the mobiles had issues in their touchscreens.I called up snapdeal and asked for a replacement and as per their company policy they told the mobiles cant be replaced as we had crossed the 7 days limit, so they suggested to forward my complaint to the nearest Xolo Service centre.So i went to vasai(Dhani Industries) which was the nearest service centre.I gave my mobile over there and in another 2 weeks i received one of my mobile which seemed to be repaired.The other mobile was sent to noida for repair and it took amonth.the other mobile came saying that its been repaired but when i went to the service centre and checked the mobile it was the same, THEMOBILE HAD THE SAME ISSUE.The head of the service centre told me that they will repair it and give it to me.So i waited again. Now after 10days the other mobile had touchscreen issues and even that got spoilt.Soi returned back that mobile too.Now even that mobile was sent back to noida again for repair.Finally after 20 days both the mobiles werere paired and i went to collect it.now the mobile which came from noida had the same issues, which wasnt repaired and the other mobile wasreplaced with a white panel which seems to be working properly now.Thisis really irritating and unacceptable.when i call the service centre they dont pick up and when i call the call centre of XOLO, they only know one sentence and that is "REPAIR HO JAYEGA SIR".Now who is responsiblefor such iresponsible work and when am i going to get my mobiles repaired properly.

THANK YOU
ASHWIN VENUGOPAL