[Resolved]  Xolo — Mobile Handsets

Address:Mumbai City, Maharashtra

Dear Sir, I have purchased xolo Q 2000 cell in march 2014 and its going to be only max 6 months from the that time, in this period only it had started hanging, unable to download applications, slow processing on pressing keys, network issue, gets instantly heated up and gets automatically on and off. I had given it 4th time for repairing before the expiry of warranty that is on 12th march 2015 in Aditya Enterprises, Malad west, Mumbai.They had told it will get replaced within 15 days. Today when i had called in toll free customer care number regarding my mobile Handset status, they told " we are seeing and in process and there is no limit of time still of giving it back. Being in professional job in bank i have been facing many problems.Customers having my number is only reachable swiched off i have no other cell to use my number.Please sir, see towards it its really important for me.so, we want replaced mobile handset and further we will not going into troubles of these issues.My Handset IMEI No is [protected] and work order no.[protected].Kindly look into this matter and resolved at the earliest.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Verified Support
Mar 26, 2015
Xolo Customer Care's response
Dear Mr. Shukla, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 24.03.2015 regarding XOLO Smartphone (Q2000); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in
Verified Support
Jun 04, 2015
Xolo Customer Care's response
Dear Mr. Shukla, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 24.03.2015 regarding XOLO Smartphone (Q2000); as per our conversation with service centre, it is confirmed that your issue has been resolved. Also, as discussed over the phone your handset is working absolutely fine now. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Xolo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    91%
    Complaints
    1399
    Pending
    0
    Resolved
    1271
    Xolo Phone
    +91 12 0463 7333
    Xolo Address
    A-56, Sector – 64, Noida, Uttar Pradesh, India - 201301
    View all Xolo contact information