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[Resolved]  Xolo Mobile — I will not receive my mobile under warranty

Address:Rewari, Haryana

I submit my mobile xolo q1010i on 23 july 2015 to xolo customer care which is in warranty period as I purchased it on 6 aug 2014. I was regular touch with xolo customer care they told me that mobile repairing was under progress but when I went to service center @ 19 august 2015 they said to me that mobile could not be repaired . my work order no.[protected]. they denied to repaired it worst experience I ever faced in my life very bad a such reputed Indian company is doing like that.. please do needful otherwise I will go to consumer court
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Complaint marked as Resolved 
Verified Support
Aug 24, 2015
Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 22/08/2015, regarding your XOLO Smartphone . We would like to inform you that your handset has already been for dispatched from our end. Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in
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but when i talk to service centre ( J. D. MOBILE TECHNOLOGY REWARI) they said that mobile handset came to them without repairing, and they take the issue to BSM(BUSSINESS SERVICE MANAGER) .

BUT WHEN I CONTACT Mr. Ankit (BSM) .
they said that mobile could not be repaired and i have to take it as unrepaired condition ...
and then submit again for repairing as chargeable basis .

but when i submitted the handset was in under warranty ...

this is a cheating to me I already lodged complaint to national consumer court ..

do something really good if you can

[protected]@yahoo.co.in
[protected]
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please is there any one to update me about matter
Reply

XOLO - CHEATER NO.1

Whoever got issue in XOLO phones, its won't resolved. XOLO service center told me not to buy this scrap. I am waiting for BATTERY only from last 6 month. Himanshu [protected]
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otg problem

Otg problem
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