[Resolved] Xolo — Mobile issue,already given 4 time till date,expecting revert from xolo care since last 15 days

anksanghvi

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

Purchased xolo 8x 1100 in sept'14 under warranty period.After two months, facing problem in lock switch.It has been given thrice to th service center but problem has not been solved.Again i have given handset in xolo care nagpur but still not received my handset and nobody is reverting on phone.Imei nimber is [protected] and job sheet no is [protected]

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Complaint marked as Resolved

Verified Support

Jul 28, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your email dated 27.07.2015 regarding XOLO Smartphone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. Warm Regards, Bharti Rawat XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Jul 31, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 27/07/2015 regarding XOLO Smartphone. As per our telephonic conversation with service centre regarding your complaint, it has been confirmed by them that your handset is ready for delivery. Hence, request you to kindly collect your handset and if you will face any issue then feel free to contact us. Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in

Verified Support

Jul 31, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 28.07.2015 regarding your complaint for your XOLO Smartphone. As per telephonic conversation regarding your handset it is confirmed by you that you will visit to our XOLO service centre and collect your handset. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in