[Resolved] Xolo Mobile — Late service in repairing phone

Cassy Sumer

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500003

I had purchased a Xolo Q710 from Flipkart and after 5 months o[censored]sing it, I faced a battery issue. I gave the phone to the Xolo Service Center in Hyderabad with the name Sai Mobiles on the 21/September/2015. It has been two months now and they still say that the battery issue is still pending. Apparently, they are going to make sure that the warranty runs out on the phone before they return the phone back to me. I would like to know if I can register a case against them in the Consumer Court or not. Can someone help me with this?

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 17/11/2015 regarding your XOLO Smartphone Q710 battery issue. As it is confirmed that you have already submitted your handset at our service center. So, we request you to share the work order number which was given by the service centre end for satisfactory resolution on your complaint. In addition, we required were contact details as well to communicate with you further. For any further query or feedback, please contact us at [protected]@xolo.in. Warm Regards, Sandeep Dey XOLO Care www.xolo.in