[Resolved] Xolo — Mobile made dead at authorised service centre by xolo repair technician.

pratap jagadale

from Pune, Maharashtra

Address:

Nashik, Maharashtra, 422010

Dear Sir,
I Own XOLO Omega 5.5 mobile since May 2015, IMEI no of the product is [protected]. There was a mobile hang up issue so I submitted my phone for software re-installation on 16/01/2015. Please refer the attached Job sheet.

For software updation, It hardly takes 2 hours. They have taken ten long days to do the task. they called up today & said that mobile has become dead. There is some workmanship related issue which made my mobile dead. It is clearly the mistake of your service technician & I demand the replacement for the same.

I request you to take up this issue on top priority & arrange the replacement of my mobile. I hope the issue is clear to you & I don't need to step into the consumer court for claiming my mobile.

Thanks In advance.

Regards,
Pratap Jagadale
[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2016

Xolo Customer Care's response Dear Mr. Jagadale Greetings of the Day! We sincerely regret the inconvenience caused to you. As per our telephonic conversation you have informed us that your handset issue has been resolved. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in

Related Xolo reviews

View all 1399 Xolo Reviews

Comments

Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Jagadale,
Greetings of the Day!
Thank you for writing to us at XOLO Support
This is in reference to your concern dated 27.01.2016 regarding your complaint for your XOLO OMEGA5.5
We would like to acknowledge you that our technical team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
Warm Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in