[Resolved]  Xolo — MOBILE MISPLACED / SERVICE CENTE PROBLEM

Address:

Hyderabad, Andhra Pradesh

Hi, I was give my xolo q3000 at service center on 9/02/2015. As per the job sheet no[protected], same day i received the message that it is delivered to service center and collect it. I called to service center, they told that it is sent to factory. Again i called to service center with above job sheet no, it was delivered to service center. I called to service center person (Pavan), told me that the problem is not resolved and sent to factory and given another sheet no:[protected]. But I dont receive any message/information on thisWITHOUT NOTIFYING TO THE CUSTOMER HOW PHONE IS SENT TO FACTORY OR HOW HE CREATE NEW CASE ID ?I called to customer care with second case id, , they telling that it is opend on[protected]. what happen to in between[protected] to[protected]. I am keep on calling to customer care and service centers daily. finally i confirmed with customer care phone is deliverd to service center on [protected]. from the delivered date, i didn't get any call from service center that they have my phone. every time i called to service center they are saying courier not yet came / call me after some time / i will check and inform to you. same answer i am getting from the service center person.finally on[protected], i called to service center at 7PM, he tell that your phone in service center and collect tomorrow. I requested that wait for 15 mins. he told me that " no sir till 7pm we are here, and closing now. i will sent phone with my person collect in the middle, i will sent his phone by sms". i waited for 30 mins and called to service center land line. same person pickup and told me " one customer came thats why we here. i will sent office boy phone number" but i started and reached 7:50 pm - shop is open.I asked for my mobile. I was totally stun he just taken phone from his pocket and removes the sims and giving to me. IT IS TOTALLY CHANGED. I GIVEN WHITE COLOR MOBILE AND HE IS GIVING BLACK COLOR MOBILE. One surprising thing is i opened the battery, the sticker is showing my imei numbers and color white. but the phone is block. i refused to take the phone. i asked him how the phone color changed, he replied that it is came from factory. i told him i need my phone back.regardign the above issue, i called almost 10 times to customer care, they are simply replying that check with service center. I even arranged conference call with service center person. I called service center person on[protected], as per the discussion, mobile will sent to factory and in mean while he will arrange a mobile for use. Now[protected]:58 pm, i dont have any information that he sent mobile to factory or not. and he just called me that dont come to service center as no mobile is available. I know that my mobile parts and body is replaced. How company will replace one color mobile with another color mobile with same imei numbers? that i dont know!!!customer care persons are irresponsbly telling always contact to service center and arrange call from there. How many time i need to visit service center and how many times i will arrange conf. call with them? my mobile is totally changed where i have to go and to whom i have to complaint.As per the call ref. no 121891 with customer care, telling it will take another 7 working days. who can reslove this? where i have to go? I hope you can understand my problem and give my mobile back to me. thanks chaitanya