[Resolved] Xolo Mobile — Mobile not repaired

skumar86

Address:

Ajmer, Rajasthan

I have purchased my xolo mobile in sep 14 n my mobile is in guarantee period bt my mob is not working due to touch prob n Mike also not working At service center this prob was not rectified because they are wrongly saying that it is liquid damaged bt it is not used in rainy seaso. Aur not physically found set is being used for home perpose only no liquid enter in it..so pls replace aur repaired my mob

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Complaint marked as Resolved

Verified Support

Aug 04, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for sharing your feedback. This is in reference to your email dated 04.08.2015 regarding your XOLO Smartphone; we would like to inform you that in case of physical damage company reserve the rights to apply the charges for repair.Liquid damage comes under physical damage.We also request you to kindly share the alternate number also for further assistance. We believe that the above information will help you to understand company policies. Warm Regards, Bharti Singh Rawat XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Aug 04, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 04.08.2015 regarding your complaint for your XOLO Smartphone. We request you to kindly share the work order and your alternate number for satisfactory resolution on your complaint. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in