[Resolved]  Xolo Mobile — Non availability of q500 battery for more than six months

Address:Paschim Medinipur, West Bengal, 721101
Website:xolo.care.in

From: Chanchal.[protected]@licindia.com
Sent:[protected]:09:42
To: Xolo Form Submission
Subject: Form submission from: XOLO - Customer Care & Support

I have purchased a XOLO Q 500 set in june'2014, unfortunately the battery has become unserviceable. I had placed the order with your Midnapore Town Service Centre Named as "CURIOSITY" for Q500 Battery on 07.07.2015 with Advance of Rs.200/- In between I had given reminder also. But today on 01.08.2015 they are telling go to Kharagpur Service Centre. Our Midnapore Centre is closed for XOLO SERVICING. I felt it is a type of harrasment for CUSTOMER, the Set was purchased one year back the battery has gone unserviceable. Kindly try to arrange one XOLO Q 500 battery for me on priority and Where from I can get the delivery Kharagpur or Midnapore. The Details are: XOLO Model Q500 GSM900 / 1800 / WCDMA2100 SAR
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Complaint marked as Resolved 
Verified Support
Nov 26, 2015
Xolo Customer Care's response
Dear Mr. Ghosh, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 15/11/2015 regarding your XOLO Smartphone Q500 battery issue. We would request you to visit at our kharagpur service centre for further support. To find out nearest service centre kindly visit our website or click on the below given link. http://www.xolo.in/xolocare/xolo-support In addition, after placing the order for battery kindly share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in. Warm Regards, Sandeep Dey XOLO Care www.xolo.in
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