[Resolved] Xolo — Mobile not repaired and not replaced

maano17

from Chandigarh, Chandigarh

Address:

Chandigarh, Punjab

I bought handset of xolo brand on 17april, 2014. After few days handset started trouble. I approach to xolo care center at chandigarh(Durga Communication, SCO 371-373, first floor, Cabin-5, Sector 34-A) regarding this issue on 27, May 2014. My job sheet numbers are[protected] and [protected] Today is 5th july and still service center unable to trace and rectify problem even handset sent to delhi for 15days. They do not replace my handset. and still after one and half month the situation is i have only work to follow-up status of my phone. Now i am totally fad up from service from xolo care. i don’t want to get back xolo mobile. Please help to refund my money. This is only customer harassment process. Please take strict action against xolo mobiles company. I humbly request to consumer right department please do needful.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2014

Xolo Customer Care's response Dear Mr. Maanoneet Thank you for giving us a chance to assist you. This is in reference to your complaint dated 05.07.2014 regarding XOLO Smartphone. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in