[Resolved]  Xolo Mobile — Pathetic Authorized Service Centre & Pathetic Phone

Address:

Hyderabad, Andhra Pradesh

I have a Xolo Q1000 model. Lately the battery is not charging even though it shows as if charging when plugged in. Tried new batteries but its not the battery problem but the charging system so went to authorized center Deccan Mobiles in Ameerpet, Hyderabad. To check what is the problem, they charge even after me explaining the problem. They don't want to listen to the customer, a pathetic customer service person. The technician is another person who doesn't know how to talk. Says battery may be fault and have to order new one. I explained ten times during the hand over for repair that i tried new battery still doesn't work. He says they have to try, so used a battery from another phone wasting my valuable time. Then came to conclusion that it is a PCB (mother board) problem. and that no point fixing as it will cost[protected] rs. I went to local repair shop who said he can fix it in 800 rs. What a shame this authorized service center. Not sure if Xolo even bothers looking at these complaints as i am not the first one complaining about product or service. Anyway wanted to spend time and write this complaint so it will be helpful for others so not to buy XOLO mobiles.