[Resolved]  Xolo Mobile — Phone is Dead and with Service center for last 3 months

Address:

Hyderabad, Andhra Pradesh

Phone IMEI - [protected] (Q900T)

I had a problem when I brought new Q900T mobile as the speaker volume was very low and I complained at the Sangeetha mobiles where I brought my mobile in June 2014. They gave me back in 1 day though still I face the volume problem.

My Phone is dead in the month of December 1st week, I tried to give at another service center at Kukatpally, hyderabad. They said that the previous job card was not closed, so they cannot open a new one.

When I enquired at the Sangeetha mobiles they said they will resolve it. They told me that the old job card was closed and they gave it again at the XOLO service center khairatabad on 2-Jan-2015.

I waited for about 25 days, each time when I asked they said it will take a week. Finally when I enquired this at the service center they now saying the old job card is not closed and cannot repair my phone now.

My Phone is dead for almost 4 months now and I'm still being said that it will take 2 more weeks and that too they didn't guarantee.

I tried to reach customer care - everytime saying we are working on it and will update and then there is no update from their side.