[Resolved] Xolo — mobile phone not recovered from service centre

Hitesh Kumar 94

from New Delhi, Delhi

Address:

New Delhi, Delhi

I have purchased Xolo A500s mobile phone on 08/09/2013. on 07/08/2014 my phone touch screen is not working properly so i submitted my phone in xolo authorised service centre on 13/08/2014 address- JMV TECHNOSOL Pvt. Ltd. K-12A, KALKAJI NEW DELHI, DELHI 110019 Ph.[protected], [protected] Work-order no.[protected], dated 13/08/2014 After the days of maturity (20 to 25 days) i call service centre to many times but they always said my phone is in xolo repair factory till date. and also i talk to the manager of the service centre but he also said my phone will repair in some days but still my phone is not repaired. I am a student in college so i have facing lots of problem regarding projects and time table of the colleges which is online. Please take the strict action against the company as soon as possible Hitesh contact no. +91- [protected], [protected] e-mail- [protected]@gmail.com address- 85/4 sector 1 pushp vihar new delhi 110017

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Complaint marked as Resolved

Sep 18, 2014

Updated by Hitesh Kumar 94 IMEI NO. [protected] of my xolo handset, Hitesh kumar

Verified Support

Sep 19, 2014

Xolo Customer Care's response Dear Mr.hitesh Thank you for giving us a chance to assist you. This is in reference to your complaint dated 18.09.2014 regarding XOLO Smartphone A500S. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

Hitesh Kumar 94

from New Delhi, Delhi

I have purchased Xolo A500s mobile phone on 08/09/2013. on 07/08/2014 my phone touch screen is not working properly so i submitted my phone in xolo authorised service centre on 13/08/2014 address- JMV TECHNOSOL Pvt. Ltd. K-12A, KALKAJI NEW DELHI, DELHI 110019 Ph.[protected], [protected] Work-order no.[protected], dated 13/08/2014 After the days of maturity (20 to 25 days) i call service centre to many times but they always said my phone is in xolo repair factory till date. and also i talk to the manager of the service centre but he also said my phone will repair in some days but still my phone is not repaired. I am a student in college so i have facing lots of problem regarding projects and time table of the colleges which is online. Please take the strict action against the company as soon as possible.
Hitesh Kumar
contact no. +91- [protected], [protected]
e-mail- [protected]@gmail.com
address- 85/4 sector 1 pushp vihar new delhi 110017

Hitesh Kumar 94

from New Delhi, Delhi

plese resolve my problem ASAP.