[Resolved] Xolo Mobile — Phone spoiled by xolo care

Aarzoo Sharma

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

My name is Aarzoo Sharma i have already made a complaint against my phone to xolo care in mira road and as well emailed my complaint i have got no response. If i dont get response in 10 days i will make a case against xolo in consumer court. Contact. No.[protected], [protected] Hi Sir/madam I had given my phone for software update in Mira road branch. Which I got back working but instead its quality has been degraded to normal quality, which should be hd quality 720p resolution, As I had bought a hd phone just before a month. When I bought my phone it was hd quality very good clarity phone. After repair through ur xolo care, its damaged. I am a working lady so now I cant give my phone for repair again n again. Which will take another 15 days to come back. As well I dont have a spare phone to use. I need a urgent new replacement for this phone. Phone details, xolo win q1000, sim1 imei- [protected], sim2 imei- [protected]. Your Mira road xolo care wants me to make a complaint here. As they can only send the phone again to repair which I don't trust. My mobile is [protected]/[protected]. Regards Aarzoo Sharma

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Complaint marked as Resolved

Verified Support

Aug 17, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 12.08.2015 regarding your complaint for your XOLO Smartphone. As per telephonic conversation regarding your handset it is confirmed by you that you will share the complete address of the service centre with us. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

Verified Support

Aug 24, 2015

Xolo Customer Care's response Dear Customer , Greetings of the Day! Thank you for addressing your concern to us. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone. This is in reference to your email dated 12.08.2015 regarding XOLO Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest. However, as we checked the details of your complaint with work order number we found that it’s in transit to our RF. We will connect with you to get additional details, if required, to resolve the concern effectively. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in