[Resolved]  Xolo Mobile — Problem with touch screen frequently hangs and sometimes never switch on

Address:	Mysore, Karnataka, 560058
Website:	www.xolo.in/xolocare/xolo-support

Previously, i had problem with touch screen of xolo mobile and got the below service centre address.

M.A technologies

No-2/3 1st floor, 3rd main road khm block ganganagar rt nagar post-bangalore -32

City: bangalore

Pin code: 560032

Contact manager: mohammed zameer

Contact person: mohammed zameer

Contact number: [protected]/[protected]

Before visiting this centre had to visit multiple service centers in bangalore in mysore, which were shown as xolo service centres but after reaching there they disappointed saying, they are not serving xolo now. Finally found the above service centre. I was facing the touch screen problem (Touch screen is not recognizing in some portion of it) and gave the mobile for service on on 10/09/15 (Job sheet no.[protected]).

After long awaiting – got the mobile with new screen (Replaced with new one) on 30/09/15. The touch screen seemed to be working fine at that time.

But now,

Again the problem has reappeared. I am facing same problem repeatedly, following are the details of the same. Once i had locked my screen with patter lock and was put in such a horrible situation. Now i have removed the pattern lock itself. Previously i was using other branded mobile(*tc)-from the same created cloud account & created backup of contacts and other miscellaneous information and secured with mail id and pattern code. (From *tc not faced any problem till the date of purchasing this one, due to lack of inbuilt storage and no screen protection in built)

From its specification, advertisement price per ration of specification and look in companies website, made my decision to buy xolo black. Now i’m completely regretting my decision and completely disappointed with product /service offered by xolo. I’m requesting you to kindly help me to get refund of my amount, not with the new one, as xolo fails in meeting with our expected quality of product and reliability.

Now the mobile frequently shut downs and touch screen doesn't work and i have not got any reply from the customer care for my problems.

I am working in peenya and can’t visit the service centre which is rt nagar in every 2 weeks.
Please help me resolve with this problem.

I hope you won’t let me down this time.

Thanks & regards,

Vinay kumar p

Xolo black buyer