[Resolved] Xolo Mobile — Service/repair related of imei no.[protected] | |||
Dear Sir/Madam, This is inform you that i have purchase device on dated 15.04.2013 from in the name of Mr.Ilyas IMEI no.[protected] and device keypad is not working, regarding the same issue i have visited your service center at F1, Charni Road, Mumbai, vide order no.[protected] dated 19.12.2013 after 15 days they were replied that the device is physically damaged but when i handed over to service center in working condition and in the receipt it mention that typing issue, when they handed over my device in dead condition and after that i contacted with you call center and they ask me that re hand over the phone at same service center according to you executive instruction i have handed over device on 29.01.2014 at service center vide order no.[protected], and i have desisted them 7 times at your service center and they are not responding me ask me the we do not know status of device and asking to contact Xolo directly as well as they not hand hovering me my device. Therefore i request to you kindly replacement the device or hand over me on which condition i have submitted earlier to you so that we can claim legacy as per the consumer act of government of India via consumer court. This is the humble request to you kindly consider my issue on urgent basis as i am facing this issue since last 3 months Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 24, 2014 Xolo Customer Care's response Dear Mr. Alam
Thank you for giving us a chance to assist you.
This is in reference to your complaint dated 26.02.20-14 regarding XOLO Smartphone Q700. We trust that the provided solution is pleasing and no further issues at your end.
If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you.
We value your relationship with XOLO and assuring of our best services, always.
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo.in
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1 Comment | |||
Comments
I have purchased phone in17th May 2014 now my mobile speaker is bad sound is not clear so please give me service conformation I am staying in Bhubaneswar Orissa.
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