[Resolved]  Xolo — Incompetence of service center in bhopal (microworld-msd)

Address:	Bhopal, Madhya Pradesh, 462016
Website:	Na

I had purchased Xolo era 4G in April 2016 through Snapdeal. It had a warranty period of 1 year. But just after 4 months it started malfunctioning. Point to note is the release month of this model is February 2016 so in no way it had exceeded its warranty period. Even after visiting the service center several times we did not get any resolution due to lack of knowledge of the staff in the service center. Twice they handed over the phone to us after repairing, however right from next day onwards I started facing the issue again. I came to know from other customers there that the same thing was happening with them as well. The staff was unable to resolve their issue even after keeping the phone for several days and even after handing over post repair. On confronting the manager/supervisor that is Ashutosh Rastogi, the response I got was "aap log hi ulti seedhi site dekhte hoge isliye aisa ho jata hai". This is highly unprofessional behavior and not at all acceptable. Moreover I am still facing issue and have not got any resolution yet.

Address : Microworld-MSD, E-2/21, Khamdhenu Tower, opposite habibganj railway station, Bhopal, 462016