[Resolved] Xolo Mobile — Xolo q1010i burned case

sau9302

from Bengaluru, Karnataka

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.xolo.in

Sir, my name is saurabh khairnar, i had a xolo q1010i smartphone which blasted and burned on date[protected] during charging that lead to serious damage to my handset as well as well as my commodity as shown in pics. As this is a serious scenario which should be considered by xolo mobile corporation, and necessary action should be taken regarding compensation as well as a clarification with pardons from XOLO'S side. i have to take serious legal action as this burn could have resulted to a serious hazard of mine . kindly contact me soon as possible, because its a serious damage to xolo's identity. I am trying to contact xolo customer care number[protected] but its saying invalid number. its a real frustration from a consumer side if even customer care no is not working of you. so i have this mail to contact you. my phone imei no is :IMEI-1:[protected] IMEI-2:[protected]. my contact no:[protected]. I want serious and immediate contact from your side

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Complaint marked as Resolved

Verified Support

Oct 10, 2015

Xolo Customer Care's response Dear Mr. Khairnar, Greetings of the Day! Thank you for sharing your feedback. This is in reference to your post dated 19.09.2015 regarding XOLO Smartphone Q1010i; As we have tried to contact on your avail number [protected] (Not Reachable). We assure you of satisfactory resolution and keen to resolve your concern at the earliest; however, we will require your alternate contact number to resolve it effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in