[Resolved] Xolo Mobile — xolo smart mobile phone

Dr Pramila

from Bhopal, Madhya Pradesh

Address:

Bhopal, Madhya Pradesh

I purchased 8x-1100 xolo mobile handset on 13.2.15, and it stopped working within 20 days of purchasing . Now company and service centre is saying mobile needs repairing at higher centre . Already one week passed in repairing mobile by xoloservice centre kamdhenu tower Bhopal. Now they are saying 15 days are further needed repair it . Probably company is selling defected piece that gone bad within 20 days As a customer I should be given new hand set as replacement because service centre is unable to correct it.

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Complaint marked as Resolved

Mar 30, 2015

Updated by Dr Pramila Provide me new handset of same cost, I m feeling harassed and totured by xolo company

Mar 30, 2015

Updated by Dr Pramila I already visited xolo service centre on 23.3.15

my job card no is[protected]

i didnt get satisfactory response

your companys mobilie is faulty

stopped working within 20 days of purchasing

provide me brand new mobile as replacement otherwise i will suit in consumer court

Dr Pramila Verma
peoples hospital
bhanpur
BHOPAL

Verified Support

Apr 24, 2015

Xolo Customer Care's response Dear Ms. Verma, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 30.04.2015 regarding your complaint for your XOLO Smartphone (8X-1100). We request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in