[Resolved]  Xolo — Molestation case in xolo service centre bilaspur (Robot generation)

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.xolo.in

Respected sir,

I hereby saying that i had submitted my phone in warrenty period to robot generation bilaspur (Service centre xolo) at the date of 7.11.2016
Attaching my job sheet no, phone bill copy and shop detail.

I am really embrased from the service for my xolo era hd.
They assured me for a replacement but the robot generation shop will giving me windows phone or single sim phone (In simple words outdated).
Why should i take the windows phone instead o[censored]sing android.

After some day back they call me for to come in service centre bilaspur of robot generation and they gave me single unit sim phone but i also didn't take that phone and also not pickup my phone and having the original job sheet that i had received from robot generation and today they call me 5.12.2016 for coming in service center and forcely they were saying you have no any other option and you have to take these 2 phone either windows or that single unit sim phone (Android).
They were simply making fool and giving such a outdated phone.

I really felt bad at that time that they were molesting to take that phone but i didn't take yet any phone from the service center xolo.

I want my phone back or good phone having same specification or either 4g phone of good specification and i am also ready to pay extra money.

I want to take against action on these companies and service center of xolo.
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Jan 8, 2017
Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2016
Xolo Customer Care's response
Dear Mr. Sahu, Greetings for the Day! We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone. As per our telephonic conversation, we would like to acknowledge you that our concern team is working on your complaint and we will keep you updated with the progress. We value your relationship with XOLO and assure you of our best services always. For further assistance feel free to call us to on[protected], from 10:00 AM to 7:00 PM (Mon – Sun). Regards, Satyaveer Yadav XOLO Care www.xolo.in
Complaint comments 

Comments

Xolo representatives were doing nothing for my case and giving me a old outdated phone instead of Xolo era HD.
Raised a complaint against xolo company in consumer board.
Xolo Customer Care's response, Dec 8, 2016
Verified Support
Dear Mr. Sahu, Greetings for the Day! We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone. As per our telephonic conversation, we would like to acknowledge you that our concern team is working on your complaint and we will keep you updated with the progress. We value your relationship with XOLO and assure you of our best services always. For further assistance feel free to call us to on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun). Regards, Satyaveer Yadav XOLO Care www.xolo.in

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