[Resolved] Xolo — My Phone still not received

SAANU Cool (SaNdY)

from Delhi, Delhi

Address:

Dehradun, Uttarakhand

have given Phone for repairing on Dt: 13/07/15 at XOLO Care Service Dehradun (Kashyap Telecom) but still i have not received my phone and as per the slip they have written that my phone will be repair within 15 days from the date of this receipt but now it got 18 days and they are not giving any response on this matter so i am requesting you to do the needful as soon as possible so that i can use my both sim properly. Your keen support will be highly obliged, i hope you understand my problem and i also don't want to the consumer court.

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Complaint marked as Resolved

Verified Support

Jul 31, 2015

Xolo Customer Care's response Dear Customer, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 30.07.2015 regarding your complaint for your XOLO Smartphone. As per telephonic conversation regarding your handset with the service centre they are not able to track information from your given details, Hence request you to kindly share the work order number and your alternate number for satisfactory resolution on your complaint. Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in