[Resolved]  Xolo — My Q800 untraceable, submitted for repair since 19/05/2014. My email blocked by Sandeep Dey (reach.[protected]@xolo.in)

I bought Q800 (Xolo) from Amazon and after a month o[censored]se the back camera stopped working. I took it to the local Xolo servicing centre (RK Telecommunications, Thangal Bazar, Imphal, Manipur) on the 19th of May 2014 Jobsheet 431. Since then they have been bouncing me around asking me to wait. I visited them almost every week then I waited a whole year!! Then they gave me a handset with a damaged mother board which I refused then they gave me another handset which cost only about Rs. 5, 000, which too I refused. Why would I accept a cheaper phone when I paid 10, 000 for Q800 at the time of purchase and which I had hardly used. They said they had sent the handset to the company for replacement. Then I lodged a complaint with Xolo care but to no avail. Then I submitted a complaint through this same channel on 17/05/2015. Then on 19/05/2015 I got a mail from xolo through one person named sandeep dey asking me details of my jobsheet number. I scanned a copy of the same and mailed in reply. But then they stopped replying despite my repeated mail, (i even included my contact number but no reply). Again on the 11th sept 2015 I mailed the same address and my mail was not delivered. It returned with a message "Recipient address rejected: Access Denied". Nice use of the outlook program to block out your customers. Kudos to Xolo and Mr. Sandeep Dey. My simple request is that you give me a brand new Q800 or refund my money ie Rs. 10, 000 which is the amount i paid when I bought the handset, or any handset equivalent to that amount (at present). I need a reply within 10 days or I am taking you guys to court. Mark my words. It may seem harsh but you leave me no choice as this might be the 100th compaint. Thank You (just a courtesy to end my mail) Jimmy [protected] [protected]@gmail.com