[Resolved] Xolo — My xolo black ix sim slot not opening

Christopher Mendonca

from Pune, Maharashtra

Address:	403510
Website:	www.xolo.in

To xolo

Sir,

I have just this evening at 5.30pm 25th tue oct' 2016 received the mobile ordered by me via xpress courier. My order no: [protected], booked on 17/10/2016 on shopcj. Item code:[protected].

This is a complaint lodged by myself audrey mendonca indicating that the sim unit is not ejecting whereby, i am unable to insert any sim to enable me to begin using my new mobile.

Sir, kindly do send my a replacement at the earliest. Urgent please.
Thanks.
Audrey mendonca
[protected]

+3 photos

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Dec 4, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Xolo Customer Care's response Dear Mr. Mendonca,
Thank you for writing to us at XOLO Support.
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would suggest you to visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For any further query or feedback, please contact us at [protected]@xolo.in
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in