[Resolved] Xolo — No solution for query about ticket: 163781 and worst behaviour by call agent xolo customer care. | |||||
I bought a XOLO play tegranote tab from amazon.in on[protected], i got problem of charging with that and I reached xolo service center on[protected] for repairing it as i have warranty of 1 year from the manufacturer.He sent it to the manufacturer on[protected] and from their they said they have got DOA certificate and asked me to get (box along with all the accessories i got from the tab)but problem was I lost the box instead i got all accessories and invoice of the product and I said I don't have box then service center person said you call customer care they may provide you solution.I called them on[protected] here starts i have been calling xolo customer care but no better solution provided. Even i called amazon customer care for help they said there will be no use of box service center person can send it in any other box .but service center person said we should get an reference email from the company saying to send it in any other box.i mailed xolo at ([protected]@xolo.in) as they said to send me DOA and INVOICE scanned copies 8 days before then also i got no reply. 5days before i called customer care again they said they will reply in 24 hours, no reply 3 days before again called said forwarding complaint get back to you in 12 hours, no reply 2 days before again called said forwarding complaint get back to you in 12 hours, no reply yesterday again called said forwarding complaint get back to you in 12 hours, no reply Today when I called as i was explaning my inconvinince the customer call center agent cuts off my call. I would also like to bring to your notice that call gets connected 1 time only with 1 number second time it never connects. Was this information helpful? | |||||
Complaint marked as Resolved
Xolo customer support has been notified about the posted complaint. Verified Support Feb 12, 2016 Xolo Customer Care's response Dear Customer,
Greetings of the Day!
This is in reference to your concern dated 10/02/2016, regarding your XOLO TEGRANOTE.
As per our telephonic conversation and follow up with our concern team, we have provided you the resolution for your query, as a DOA Letter from service centre.
To look into your concern further and assist you in the best possible way, we recommend you take along the proof of purchase/receipt and all contents of handset while visiting the XOLO Service Centre.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
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 14 Comments | |||||
Comments
sir
No email got from as you said you will send mail to me about sending the tab
No email got from as you said you will send mail to me about sending the tab
Dear Customer.
Greetings of the Day!
Thank you for writing to us at XOLO Support
This is in reference to your post dated 13.02.2016 regarding your complaint for your XOLO TEGRANOTE.
As per our telephonic conversation, we would like to acknowledge you that our technical team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
Warm Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in
Greetings of the Day!
Thank you for writing to us at XOLO Support
This is in reference to your post dated 13.02.2016 regarding your complaint for your XOLO TEGRANOTE.
As per our telephonic conversation, we would like to acknowledge you that our technical team is working on your complaint and we will keep you updated with the progress.
We value your relationship with XOLO and assure you of our best services always.
Warm Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in
Can you help me or else I go for law sources because its not a matter on days now its nearly 2 months since I asked help from the company.I need a perfect date now i am already in search of other sources if you cant help you can say freely.
Dear Customer,
Greetings of the Day!
We understand the difficulties you are experiencing. As mentioned in the earlier mail your concern has already been escalated.
We sincerely regret the delay and inconvenience caused.
The relevant follow ups are being done, and we shall get back to you at the earliest.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Greetings of the Day!
We understand the difficulties you are experiencing. As mentioned in the earlier mail your concern has already been escalated.
We sincerely regret the delay and inconvenience caused.
The relevant follow ups are being done, and we shall get back to you at the earliest.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Sir,
As you said last time callled to visit service center 3 days later.I did it they are said it might take 1 or 2 more days and thanks for your help and support.
As you said last time callled to visit service center 3 days later.I did it they are said it might take 1 or 2 more days and thanks for your help and support.
Sir;
It has been 1 week no response from the service center where is my tab. Please help me I fear whether I should wait another month and that I cant contact you by call as I have got no more sims;hoping you will provide some help, please help me its been a long time
It has been 1 week no response from the service center where is my tab. Please help me I fear whether I should wait another month and that I cant contact you by call as I have got no more sims;hoping you will provide some help, please help me its been a long time
hello, cant you reply me ppls;still how many days
Helo no reply from you you said you will be calling me on next day for sure no response from you
its already a lot of time I also tried through call but they are saying you are available if you were not helpful then you might have said to me in the begining that we cant help you.I might not have wasted my time and money in mailing you, calling you its really waste of time buys Xolo products.First of all service isn't good in addition no perfect voice customer care for this bloody company.Hell up with your words please dont waste others time and money I nearly wasted 1month and approximately 500Rs for calling charges and that too begging sims from others i nearly begged 40 of my friends for sims to call you because your bloody customer care works single time with a single sim. HELL SERVICE.
world's worst company customer service i ever faced.
Dear Customer,
Greetings of the Day!
Thank you for making us aware with your grievance.
As per our telephonic conversation, we regret the difficulties you are experiencing with your mobile phone. As per the follow up done with relevant department the expected delivery date of your handset is 25/02/2016.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Greetings of the Day!
Thank you for making us aware with your grievance.
As per our telephonic conversation, we regret the difficulties you are experiencing with your mobile phone. As per the follow up done with relevant department the expected delivery date of your handset is 25/02/2016.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
you said today is expected delivery date but no response from anyone of you, I am helpless please dont provide false assurances. I lost my trust in XOLO brand and I surely never say any to buy such bloody brand's sets, please help me.
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The service center person said that it will take RS1500 to repair MY tab while I was submitting the tab and he on the job sheet wrote the amount.Is it sure I should pay that amount to him to take the DOA and tab from service center and also the DOA letter copy he gave me on[protected], it was written on it that it is valid for 7 days only.By that only can I get replacement from the amazon pls help me.