[Resolved]  Xolo — Non repair of handset till date (i.e 21.04.14)

Address:

Mumbai City, Maharashtra

I
have purchased one mobile phone
handset XOLO Q 500 in the month
of January 2014.From the month of mid February the phone started giving
troubles such as fast battery drain out, cell broadcast (Despite force stop
from setting menu) and getting non responsive during the use.


Hence
the same was submitted to your authorized service center on 11.03.2014 at Mumbai, whose address is as under:


F-1
Info Solutions and Services,


P-13
Kala Bhavan,


3rd
Floor, 3RD Mathe,


Mumbai-220004


Phone
No[protected]


All
the above reported complaints were conveyed to your authorized service center
mentioned above. The copy of the complaint receipt is enclosed herewith for
your ready reference. It was initially committed that the instrument will be
handed over after due repairing to me with in the span of one week. Accordingly
I contacted the center on 20.03.2014 for getting the repaired instrument back.
However on that day it was informed that it is under repair.


Since then I am following the matter with the service centre
regularly, however every time it is
informed that mobile instrument is still under repair. Till date I haven't
received my repaired mobile set yet. The same is also conveyed to XOLO
customer care on email and by phone.


From
above incidence it is quite clear that service center are not offering proper
services to mobile users and thereby causing great inconvenience. I am really
cursing the day when I purchased this phone and cursing the person who had
suggested me this brand. The same needs to be looked into urgently