[Resolved]  Xolo — Non working of mobile let under guarantee period

Address:Saharanpur, Uttar Pradesh

Dear Concerned Manager,

I regret to inform you that I am very disappointed with the treatment given to me by your customer care support. I purchased a Mobile XOLO Q1000 model from R.G. Mobile Gallery, Saharanpur on dated 12.02.2014.

The touch screen of my mobile phone is not working from the past 15days and I have reported the same to customer care, saharanpur but they have shown very negligence attitude towards me and denied to repair my mobile phone by saying that we can't repair your mobile phone as the moisture has come into the mobile phone.

I have already written two mails to customer support on dated 3.8.14 and 5.8.14 and doesn't get any reply till date. I am sorry to say that this is the worst service I have ever got in my life. I have used many mobile phones in past and always got the good response. Due to your bad response, I am thinking to suggest other persons not to purchase the XOLO mobile phones as the service support is very poor.

When I purchased the XOLO mobile phone, I thought that XOLO is the new brand in mobile phones as compared to Samsung, Nokia and XOLO will try its level best to feed the customers fantastically as they are new in market and want to have a good name in the market, but my thinking was wrong, It seems that XOLO are only interested to sell the mobile phones in the market, and they don't bother after sales service. If this is your strategy to become a good name in the market than I am sorry, you can't survive in the market by this attitude.

I am following up for the correction of my mobile from last 15 working days and doesn't get any positive result. So, I am writing you a mail with great hope, that you help me in getting my phone corrected and will not let my hope dow otherwise I will have to knock the door of consumer forum.

Thanks & Regards,
Pratibha Singh
C/O Oriental Bank of Commerce
Delhi Road Saharanpur
[protected]
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Complaint marked as Resolved 
Verified Support
Sep 20, 2014
Xolo Customer Care's response
Dear Ms Singh Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 10.08.2014 on https://www.consumercomplaints.in regarding your complaint for your XOLO Smartphone Q1000. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
Complaint comments 

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Last Notice

Dear Concerned Manager,

I regret to inform you that I am very disappointed with the treatment given to me by your customer care support. I purchased a Mobile XOLO Q1000 model from R.G. Mobile Gallery, Saharanpur on dated 12.02.2014.

The touch screen of my mobile phone is not working from the past 15days and I have reported the same to customer care, saharanpur but they have shown very negligence attitude towards me and denied to repair my mobile phone by saying that we can't repair your mobile phone as the moisture has come into the mobile phone.

I have also call on help line No & on Mobile No.[protected] told me to contuct Service Centre .We instruct him to take mobile and send us for solve the problem.After this I went twicely to your service centre he refuse to take it & told me "JO APP SE HOTA HO KAR LO"

I have already written two mails to customer support on dated 3.8.14 and 5.8.14 and doesn't get any reply till date. I am sorry to say that this is the worst service I have ever got in my life. I have used many mobile phones in past and always got the good response. Due to your bad response, I am thinking to suggest other persons not to purchase the XOLO mobile phones as the service support is very poor.

When I purchased the XOLO mobile phone, I thought that XOLO is the new brand in mobile phones as compared to Samsung, Nokia and XOLO will try its level best to feed the customers fantastically as they are new in market and want to have a good name in the market, but my thinking was wrong, It seems that XOLO are only interested to sell the mobile phones in the market, and they don't bother after sales service. If this is your strategy to become a good name in the market than I am sorry, you can't survive in the market by this attitude.

I am following up for the correction of my mobile from last 15 working days and doesn't get any positive result. So, I am writing you a mail with great hope, that you help me in getting my phone corrected and will not let my hope dow otherwise I will have to knock the door of consumer forum.

Thanks & Regards,
Pratibha Singh
C/O Oriental Bank of Commerce
Delhi Road Saharanpur
[protected]
dear concern officer,

I regret to inform you that my complain yet not be solved, it is for your information.
I may add that company cheated to the customer given wrong massage towards solve the complains regarding mobile .I have purchased Xolo opus q1000 in the month of Feb-2014.Touch screen problem of my mobile yet not be solve.It is clear harassment of Customer.


Mrs.Pratibha Singh
C/o Oriental Bank of Commerce
Shawalpur Navada
saharanpur-247001
dear concern officer,

I regret to inform you that my complain yet not be solved, it is for your information.
I may add that company cheated to the customer given wrong massage towards solve the complains regarding mobile .I have purchased Xolo opus q1000 in the month of Feb-2014.Touch screen problem of my mobile yet not be solve.It is clear harassment of Customer.


Mrs.Pratibha Singh
C/o Oriental Bank of Commerce
Shawalpur Navada
saharanpur-247001

NO ACTION...ONLY FALSE COMMITMENTS...ENOUGH IS ENOUGH

I think u guys are really least bothered about the customers' satisfaction and love to try their patience... then now face the consequences...

Whereis my Zolo Q900

Please tell me simply where is my mobile set? Model Name Q900, IMEI No. [protected] Work Order No.[protected] Date of Submission 30.08.2014 at J-40, Noida, Sec 18.

my mobile in warranty but they are dont repair

My mobile have otg connecter problem

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