[Resolved]  Xolo — Not repairing or replacing phone in warranty

I purchased Xolo Q7001 in January 2014 even when I hadn't heard of this company before. Within 7-8 months I faced a severe problem with this phone. It used to shut down on it's own and won't start until it felt the need to. At times, it won't even start for days together. I took it to the nearby service station and they advised me to update the software and change the battery. I did so and still wasn't able to get past this issue. The next time I went to the service station, after a brief checkup they said it will have to be sent to the company, either for repair or to get replaced. They assured me it will be back (either repaired or replaced) within three weeks. After more than a month, I thought of posting my sad story on Xolo Facebook page, to which there is no update whatsoever. I even wrote to [protected]@xolo.in but received the same lame and perhaps automated reply. To that, I replied asking a simple question and I haven't heard back from the [protected]@xolo.in team. Suddenly, I received a call from the Xolo call center (preferably from Noida, from the guys' arrogant accent). He informed me that my mobile phone has gone beyond repair conditions. Further, he said he has a lucrative offer for me. Offer was "if I purchase a new Xolo mobile phone, I will get a discount of 2500 INR". I was disappointed, upset and already frustrated. I asked him on why he felt I would go for a Xolo phone especially after receiving this kind of filthy treatment from Xolo? More so because my mobile is still in warranty. If you can't repair a mobile phone you've manufacture and if it's well within the warranty period, it is your moral duty to replace it with a better model. If you can't then there's little or no value to your so-called 'warranty'. Much to my despair, he replied "Agar aapko repair karke chahiye to wait karte rahiye" and simply hung up on me. This is freaking annoying. Only I know how I'm controlling my emotions and maintaining my language as I'm writing this. This company still has a long way to go but looking the amount of complaints and despair among its customer, I seriously doubt it will. I just want my phone repaired or replaced with a higher/better model. That's it.