[Resolved]  Xolo — Old mobile received and refund denied

Address:Salem, Tamil Nadu, 636010
Website:SNAPDEAL AND LAVA INTERNATIONAL LIMITED Kunda_VL-VOI

SIR
i was ordered xolo black 1x(seller =lava international limited
Kunda_VL-VOI
when i was received mobile the box is not looking new condition and the tape was in open condition then i open the box the mobile looking used and dusty, fingerprint on mobile.then i saw the manufacturing date of mobile which is November 2015 it is almost one year old stock then i was rise refund request.then they took return my phone. now they said your mobile quality check fail and we will send back to you again.then i called snapdeal customer care 5 to 6 time every time they give only we will update u r complaint but nothing happened.then i called lava customer care and service center they said only snapdeal or seller only make decision.now i want refund already 15 day gone for these process.please make quick response.I cant wait again and again.
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Jan 8, 2017
Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2016
Xolo Customer Care's response
Dear Santosh,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us to on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Dec 03, 2016
Updated by santhosh2015
no need i just file the complaint in consumer court against snapdeal and the seller(lava int kunda) regarding old stock and used mobile was send by snapdeal.
Verified Support
Dec 08, 2016
Xolo Customer Care's response
Dear Santosh,
Greetings for the Day!
We regret the difficulties you are experiencing with your mobile phone. Thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly share your contact number so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in
Complaint comments 

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Battery not running as good as want
Xolo Customer Care's response, Dec 8, 2016
Verified Support
Dear Mr. Maurya,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on 1860-200-7500, from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

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