[Resolved] Xolo — pathetic service from XOLO | |||
I had purchased Xolo tablet 7 on august 4th and in less than a month the tablet stopped working . I then submitted the Tablet to Guru Nanak Communication an authorized xolo service center of XOLO in Uttam Nagar, Delhi . Now after following up with them continuously for one month they are saying that the device is beyond repair and they said they would be providing me with a DO/DOA letter and now I have to follow with the store from which I bought this tablet to get it replaced . Could you please explain me few things here, what is the point in having an all India warranty if I have to book a ticket to Bangalore just to get my tablet replaced because i purchased it through Amazon from a store in Bangalore and secondly i want to know if the warranty is being offered by XOLO or by the store because if the store closes down will my Warranty get void . Please look into my issue and get my tablet replaced at the earliest, my vide notiification no is[protected]. I have already tried to reach out to xolo customercare through all possible means i.e xolo care, there facebook page but no response yet, hoping to get a reply here at least . Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Oct 06, 2014 Xolo Customer Care's response Dear Customer,
Greetings of the Day!
Thank you for addressing your grievance to us.
This is to your email dated 02/10/2014 regarding your XOLO tablet XTW800 .We would like to inform you that service centre is only authorised to provide DOA certificate.further you need to visit your dealer for the replacement.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regard’s
Bharti Singh Rawat
XOLO Care
www.xolo.in
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My XOLO Q100s fell from the pocket and the screen has cracked. I have been talking to Service Centres but none of them have the Spare Part (Touch Screen) and most of them report that supply of spare parts is a problem with XOLO. ??
This is bad.
The Service Centres have asked me to deposit the phone with them and the estimated time for repairs is minimum 15 - 20 days. There is no assurance and it can be more also.
How do companies like Xolo expect to survive in a competitive world with such service levels?
I for one will never buy a Xolo phone again.