[Resolved] Xolo — Phone is heating and not give battery backup

charan sandhu

from Kolkata, West Bengal

Address:	700137
Website:	snapdeal

I have xolo black 3gb it has some problems comes first when we update any app in playstore than ui is crashed an d in xolo blac its app opeanig responce time is not so good ne open slow and during one month use my xolo give problems like heating verymuch without any use not give battrey backup when i give charge atr night 100% in morning i see battrey is come in 25 % without any use when i play games or serv net than phone gtt more heat so i go to service center and they do software but nothin happend after tow days i go to service center in 12.9.16 now is 26.10.16 icall them they said parts not come when i call xolo main care they tell your device is ready how its possible when i call xolo customer care they said yor device is not ready this thing happrnd two time but still my device is not ready so please do something .

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Oct 30, 2016

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Xolo Customer Care's response Dear Mr. Sandhu,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your device.
In response to your concern, we would request you to kindly revert with your contact number, Device IMEI and work-order number so that we can communicate to you and assist you better in this regard.
For your convenience, our support staff is available 10:00 AM to 7:00 PM, 7 days a week. Please call us at[protected] for immediate support.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in

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Comments

Sujata Padhi

from Kankon, Goa

Xolo phone with model q1010i

Xolo Customer Care's response, Sep 29, 2016

Verified Support

Dear Sujata,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your device.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

piyushlovemady

from Disa, Gujarat

Phone is alwayas in problem ill repair this phone 7 time and im not setisfied so plz plzzz register my complaint my job sheet no is[protected] .illl kindly request tu u plz

Xolo Customer Care's response, Oct 24, 2016

Verified Support

Dear Mr. Patel,
Thank you for writing to us at XOLO Support.
We regret the difficulties you are experiencing with your mobile phone and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would suggest you to re-visit nearest XOLO Authorized Service Center, so that our engineers can diagnose the problem and take corrective action.
For any further query or feedback, please contact us at [email protected]
Regards,
Satyaveer Yadav
XOLO Care
[email protected]
www.xolo.in