[Resolved]  Xolo — Poor after sales service for the brand xolo

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.xolo.in/contact-us

I own a xolo era which has a software issue, auto restart issue auto unwanted app getting download, battery drains very fast, when i took this phone with service center in thane they told me that there is issue with connector pin but which will cost 500, but phone gets charged and get connected with pc for data sharing, i had issue with software flashing but they are not ready to do it and asking me to first change connector pin first with paying charges as my phone is in warranty and about to end in two days even the service center guy name sumeet rajendra teli spoke to me in very arrogant manner and rude way even i spoked to customer care from srevice center itself with mr jubin jose on call he was not ready take my complain and give me complain number against my complain, at the end when i asked teli to return the phone he refused to give phone after threatning him that i would logde a police complain he returned my phone, i am truly dissatisfied with xolo after sales service and have a disappointment on making a purchase with your brand, i have all evidence for whatever i have stated in this mail i hope a quik revert for this issue faced by me.
Was this information helpful?
No (0)
Yes (0)
Aug 17, 2016
Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2016
Xolo Customer Care's response
Dear Ashish, Greetings of the Day! We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. In response to your concern, we would request you to kindly revert with your contact number, Work order number and Device IMEI number so that we can communicate to you and assist you better in this regard. Regards, Satyaveer Yadav XOLO Care www.xolo.in
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Xolo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    91%
    Complaints
    1399
    Pending
    0
    Resolved
    1271
    Xolo Phone
    +91 12 0463 7333
    Xolo Address
    A-56, Sector – 64, Noida, Uttar Pradesh, India - 201301
    View all Xolo contact information