[Resolved] Xolo — Poor service facility at Kochi

shone.thomas

from Kayankulam, Kerala

Address:

Ernakulam, Kerala

Respected Boss, I will disgusted with my decision to buy a Xolo Smart phone. Please refer to work order No.[protected] IMEI No. [protected] submitted for complaint of E-mails not opening at Voice Plus Kochi on 05 Nov 14. It has been a tragic story of stupid feedback from the service centre on 3 phone checks and 2 physical visits by me stating that the phone has been sent to Noida and has not returned yet. Meanwhile on two different calls to the toll free no.[protected] reveals the truth that the phone has not been sent at all for repairs. Nor have anything been done in last 24 days. I am sure such agencies will never ever build your brand in the Indian Market. Please check on the issue at a very very serious level and penalise those responsible. Meanwhile, I have requested these guys to return my phone as it is today positively. They have assured me to call back. Regards Shone Thomas [protected]

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Nov 28, 2014

Updated by shone.thomas Xolo, Please take necessary action to retain credibility.

Verified Support

Dec 01, 2014

Xolo Customer Care's response Dear Mr. Thomas, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 28.11.2014 regarding XOLO Smartphone (Q900s WIN); as per our conversation with service centre, it is confirmed that your issue has been resolved. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in