[Resolved]  Xolo — Provided a used mobile when i gave my mobile for service

Address:

Bangalore, Karnataka

Hi, I have purchased a XOLO Q3000 (IMEI: [protected]) mobile on 21.07.2014 and from the beginning, I'm facing problem with the battery (Warning message: Your battery temperature anomalies, please remove the battery). Due to my busy schedule, I'm not able to go to the service centre till 25.07.2014. When I went there on 26.07.2014, they did the software update and gave my mobile back to me in 20 minutes. And again on 08.08.2014, while watching a video in mobile, display suddenly stopped working and I'm able to hear only audio from my device. So, I went to the nearest XOLO service centre (Service Point, Jayanagar, Bangalore) on the next day (09.08.2014) and gave my mobile to them for repair. (Job Sheet No 1:[protected] I have repeatedly called the service centre people to track the status of my mobile. They said that it will take some more time to repair the mobile and finally on 23.08.2014, they told me that my mobile cannot be repaired and they have swapped my handset with another Q3000 (IMEI: [protected]). I thought that my issue is resolved and the real issue started when they swapped my handset. When they gave me the new handset, it looked like an used handset and I had an argument with them. They convinced me that it is a new mobile received by them from Noida. Having belief on them, I accepted the handset and left from service centre. Again my problem got much increased due to the replaced handset. Its performance is much more worse than the earlier one. On 18.11.2014, I went to the same service centre in Bangalore again to resolve the issue with my mobile. The job sheet number as per the XOLO records is (Job sheet No[protected] and the problems mentioned in the job sheet are regarding battery backup, not receiving incoming app notifications and automatic switch off. On 20.11.2014, I called the service centre to know the status of my mobile and they replied back saying that they are sending my handset to Noida for repair. On 29.11.2014, I received a call from Bangalore service centre stating that my mobile is ready and I can take my mobile back. I'm shocked to see my handset which has got its screen replaced and the total steel outline was scratched away by the service centre people. I didn't accept the defective mobile (scratched steel bead) since the problem mentioned by me in the job sheet and the service provided by them didn't match at least 1%. So, I called the toll free number again to confirm the service provided by them on the job sheet and they asked me to repeat the IMEI number. When I told them the IMEI number, he told me that it is not my mobile and it belongs to some other person (Rajesh Kadia) in RAJKOT. So, that means, the handset replaced by XOLO to me on 23.08.2014 is really a used handset. As per the instructions given by the person I spoke to over the toll free number on 29.11.2014, I rejected the handset and asked the Bangalore service centre people to create a new job sheet stating that I'm rejecting the handset and I need a replacement with a new handset. The new job sheet number is[protected]. (Job sheet No 3). My concern is that I have lost the trust on the brand and I need my money back.