[Resolved] Xolo — Q700i repair, worst service and care experience from a care in 21 century

VishalU

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

I have purchased ‘Xolo-Q700i- SR. No: [protected]’ model on 18/01/2014 from Telephone Shoppee-Pune-India. Due to screen damage I submitted the handset at Xolo authorized care center in Pune, “Sai-Computers & TeleShoppee-Pune-India” to repair it.[on 12/03/2014]. I was told that I need to change screen & touch pad and will be charged 4K for the same, also it would take around 5-7 days to get the parts. Now it has been almost a month still I haven’t got my handset back. Each time I call to this care shoppee, I am asked to wait for more 4-5 days on the reason that 'the part haven’t arrived yet from Delhi'. So now I want some queries to get clarified from the care. · Why does it take so long to get the required mobile parts to be available from Delhi? · How Xolo or related Care Centers will compensate such kind of irritation and nuisance/inconvenience experienced by the me. · Are those parts are really that much fragile/delicate that it is taking so much time to be delivered or it’s the care’s fault that they haven’t contacted/followed up with Xolo on the time? · Does Xolo really care for their Customer’s Satisfaction? · With this kind of service does Xolo want their business to be get settled in India?

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2014

Xolo Customer Care's response Dear Mr.Vishal Thank you for giving us a chance to assist you. This is in reference to your complaint dated 07.04.2014 regarding XOLO Smartphone Q700i. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

somzworls

from Mumbai, Maharashtra

Really Poor service by Xolo. Customer care guys don't know where is the service centers are located. They just read the script.
Very poor/ shabby service centers, looks like street side vendor (in kolkata).
Service center guys don't know about the parts/ price/ specification. Just like Chinese handsets. Infact they are much better (the Chinese handset).
My phone was under warranty thought they were charging Rs. 2500/- for replacing LCD, anf funniest part this phone cost 6.5k (online) now. Infact the main glass is ok, it was automatically cracked while listening music. I din't bothered much while the set is getting hotter in times, I felt that was the reason of lcd crack.

I will never reccomment anybody to buy XOLO products.