[Resolved]  Xolo — Q900 without scratch (white colour) in warranty status but old black mobile in return with different IMEI.

Address:

Darjeeling, West Bengal

Dear Mr. Bannerjee, All details have been shared with with you on 20-Nov-2014. In short, Q900 new white handset under warranty given for repair in Siliguri (Workorder no.[protected] dated[protected] with Warranty status "YES") and after 1 month the service center is returning an old black Q900 mobile - they received from Noida. You assured for new replacement (White colour) after the set will be returned to your Noida center. Last 3 days, i am trying to get a new workorder number but the XOLO Siliguri service center has not provided the same stating - LINK is down. Please look into the matter for early solution. Contact number of Siliguri service center is [protected] and [protected]. Details provided below: I purchased one XOLO mobile Model: Q900 (Colour: WHITE) worth Rs. 9210.00 from Flipkart on[protected]" in my name. Order ID of Flipkart: OD[protected] dated[protected]. The handset has 1 year warranty (Invoice and Warranty Policy attached). The handset suddenly got faulty - Total DEAD (No Power on and so No Display) on[protected]. The handset was deposited to XOLO service center at Siliguri, West Bengal (Service center code: 1300410, Name: SERVICE CARE, Contact: [protected]) on[protected] by my wife"Änjali Paul". Workorder number provided is[protected] dated[protected] with Warranty status "YES" in my wife's name. My IMEI number is also mentioned in the workorder: [protected](Attached). After 1 week when contacted, they told that the handset has been sent to Delhi/Noida for repair. After that again contacted 3 times but no update. On 19-Nov-2014, a SMS received that set has been repaired and to collect from service center. When my wife visited the service center, they showed 1 BLACK OLD SCRATCHED XOLO Q900 HANDSET WITH SOME DIFFERENT IMEI. She refused to take the handset. The service center people told that this set has been received from Noida. You have to take this. From last 3 days, trying to get a new workorder number. Please help to close the issue. Subhasish Paul Divisional Engineer(Billing) Eastern Zone Billing Center BSNL, Kolkata Mobile: [protected]