[Resolved]  Xolo — Received wrong handset after 2 months service.

Address:

Surat, Gujarat

Dear Sir / Madam I purchase a Xolo Q1000s during March 2014 with good faith that Xolo is quite different from existing cellphone companies in terms of performance and service matters. Unfortunately, in September my phone is troubling some mike related issues for which I have submitted the phone to your service centre Latest and 4th job sheet no.[protected] dated 01.11.2014 IMEI Serial. [protected] I have intimate to collect my cell phone from service centre on 30th Oct. 2014, after its 3rd service job. Unfortunately while receiving cell phone I found that the cellphone I got is not of mine. I found several things and facts which clearly show that the handset I provided doesn’t belong to me. Facts:- 1. Scratches on the body of the handset which shows that the handset which I provided is previously used with some metal covers. While I use a PVC cover. 2. New display with screen guard which is not provided by any cellphone company while servicing the phone rather than removing the existing screen guards 3. Fitting of display clearly shows that the handset is assembled and a new display is fitted in it. 4. Another fact which I am not sure is Change in Android version. Why Cellphone Company is upgrade my handset to new android version without any cost. I immediately claimed to executive of service centre and did not accept the handset. The executive asked me to check the IMEI serial of the handset. Which I check and found correct. But my phone is serviced at company level so swapping of IMEI serial is not a big issue. Rather than this, it is not possible to check the handset serial because the above handset is not opened by ordinary means. With this I am facing trouble while servicing of my handset since 2 months. I request you to please provide my own original handset. I know the whole matter is because of company’s internal service policy and is practiced regularly. But please don’t try the same in my case. Hopes you understand what I mean and solve the issue according as fast as early. Thanks & regards, Jai Kishan Khatri Surat [protected]