[Resolved] Xolo — reg replacement of xolo q700 | |||
I bought XOLO Q700 (IMEI: [protected]) on[protected] with one year warranty and i really trusted the company to give better usability but all started after 3 months first with speaker problem (it was taken 10 days to repair ) and then with motherboard problem(it was taken 1 whole month to service they sent mobile to Headquarters Noida) and now finally problem with display(black dots with liquid when touches it spreads), camera quality goes down with low pixel image and also flash not working properly. i gave my mobile to the XOLO service center, Coimbatore before one and half month but still i don’t know the status of my complaint and respective person are not responding correctly.Worst service center among all i seen, whenever i call to that service center they don’t pick my calls so that i went to that service center directly over 10 to 12 times. As i mentioned above the mobile have lot of problems. Its third time i am facing such this problem. warranty guide says that if same problem repeats after service, We will replace the phone. so please replace my mobile phone with some other model . i hope that you will take action as soon as possible. regards, A.Thangadurai [protected]. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Nov 03, 2014 Xolo Customer Care's response Dear Mr. Ragul,
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone.
This is in reference to your email dated 01.11.2014 regarding XOLO Smart Phone; we would like to acknowledge that we are working to provide resolution on your concern at the earliest.
However, as we checked the details of your complaint with work order number we found that it’s in transit to our RF.
Further, we would like to request you to kindly provide us some time as we will repair your handset and dispatch it shortly.
We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Bharti Singh Rawat
XOLO Care
www.xolo.in
Verified Support Nov 07, 2014 Xolo Customer Care's response Dear Mr.Ragul,
Greetings of the Day!
Thank you for addressing your grievance to us.
This is to your email dated 01/11/2014, regarding your XOLO Smartphone. We would like to inform you that your handset is ready for dispatch from our end.
Further, we would like to request you to kindly provide us some time our service centre team contact you shortly.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regard’s
Bharti Singh Rawat
XOLO Care
www.xolo.in
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 1 Comment | |||
Comments
i always heard the same response from you, my phone went down in all category within warranty period and i felt very bad about your customer service (ex; i sent nearly 20 mail to [protected]@xolo.in but no response). i am in condition where i don't recommend my college mates and friends to buy your product anymore.
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