[Resolved]  Xolo — Regarding defective product 8x1000 IMEI no. [protected] as issue not resolved even after service

Address:

Pune, Maharashtra

Hi Team, This is regarding a Xolo 8x1000 phone which we purchased few months back IMEI no. [protected]. This phone has started creating problem of heating up and then hang. When we tried to restart it went into dead condition, we reported the same to the nearest service center and they kept the phone for evaluation on 24/03/15, I received it back on 2/4/15 with the same bad condition. The phone started and hanged again then it kept on restarting and hanging even after doing a software update and change of battery as been told to me by the service center people in Pimpri (Pune) reference Work order no.[protected]. I do not understand how was the checking been done as the condition of the phone is still bad hence I have given the phone again to another service center code 1300434. They have again kept the phone on 4/4/15 and I have reported the same issue to them work order no.[protected]. Initially I liked the phone very much hence I purchased another same model for myself and used to refer this company to my friends as well but now I am doubtful myself on its quality. The phone is under warranty and I have been in trouble for almost a month now hence I request a replacement for the same as I can't trust this product anymore. Thanks & Regards, Shashank Soni [protected]