[Resolved] Xolo — Repair Related

Omjanu

from Bengaluru, Karnataka

Address:

Patna, Bihar

Hi, I have submitted my phone - Xolo Q900 IMEI No- [protected] to Vindhvashni Communication, Patna on 6th November 2014. On 7th Oct I received an SMS stating my mobile is shipped to Noida for Repair and the expected date of delivery was 29th November. Notification No[protected]. Since then I have contacted Vindhvashni Communication 2 times, the answer I got was that they have raised a ticket and will update in a few days. I also called up the Customer Service No of Xolo where also the status is the same.. "Your mobile is in Noida" On 24th Nov & 25 Nov. I called the Customer Care to receive the same response. I insisted on a Ref no so the Gentleman have applied Ref. No. On his suggestion I had mailed to Xolo as well.Just to receive a very prompt reply that my "phone is in Noida" No update till now. Today also I received the same status when I had called up both Vindhvashni Communication and Customer Care. "Phone is in Noida" PLEASE HELP...

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Complaint marked as Resolved

Nov 26, 2014

Updated by Omjanu the service center staff say the your old mobile handset is no return and the company is send a new handset.
Thanx

Verified Support

Nov 28, 2014

Xolo Customer Care's response Dear Mr. Narayan, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 26.11.2014 regarding XOLO Smartphone (Q900); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

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Comments

Omjanu

from Bengaluru, Karnataka

Thank you sir,

I am happy for this regard. I wait my phone.

Om Narayan

sinijoji

from Kollam, Kerala

I have bought a xolo opus 1000 on march and now I have sent it to the Noida centre for repair.
After that no reply from anyone from anywhere!
I recomend to all customers, please do not buy the headache by purchasing this mobile.
my work order:[protected].
IEMI: [protected].
Please help to or advise me to what shall I do? Gives my email id and please reply to me to my mail id
[protected]@yahoo.co.in

Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Customer,

Greetings of the Day!

Thank you for writing to XOLO.

This is in reference to your post dated 01.12.2014 regarding XOLO Smartphone (Q1000 Opus); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V20259658.

For any further query or feedback, please contact us at [protected]@xolo.in

Warm Regards,

Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in

sinijoji

from Kollam, Kerala

VEry funny!
My phone has repaired, but has changed fully, sent to them a black colored mobile, but got a white colored display phone...a white and black combination, front side white, black side black! this is the responsibility of the xolo mobile company...what shall i do?
my work order:[protected].
IEMI: [protected].

Prabhua Prabhu

from Chennai, Tamil Nadu

Mic is not worling

I purchased xolo q800 mobile in the month of june 2013. i received some complaints from my friends they cant hear clearly in my voice.so i think i need to service the mobile .

sajjan agrawal

from Ahmedabad, Gujarat