[Resolved] Xolo — Repair without warranty

Muthuswamy Elango

from Erode, Tamil Nadu

Address:	201301
Website:	www.xolo.in/about-xolo

SmartPhone Model: Xolo Q3000
IMEI No.: [protected]
Date of receiving the Mobile:03.03.2014
Problem faced: USB mini port broken without any physical shock
Date of Service: 17.06.2014
Repair made: PCB replaced as a whole for a simple break o[censored]SB port
Evidence of broken USB port provided by the service Center: photo attached which is not one of mine..?!?
Warranty: Not covered
Bill: Rs.9200/- Rupees Nine thousand and Two hundred only
VOW...!
The cost of a USB mini port for Xolo Q3000 is nearly half of the price of the mobile itself...!?
What a Hell...?! Any other company mobile costs so much for a USB mini port in the world..?

+1 photos

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Complaint marked as Resolved

Verified Support

Nov 26, 2015

Xolo Customer Care's response Dear Mr. Elango, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your email dated 11.11.2015 regarding XOLO Smartphone. Please accept our sincere gratitude for taking the time in writing to us and for the effort made by you in sharing your valuable feedback. Moreover, we are always in receipt of customer’s valuable feedback regarding service related. It helps us to achieve service excellence and gives us an idea to re-invent. For any query or feedback, please contact us at [protected]@xolo.in Regards, Sandeep Dey XOLO Care www.xolo.in