[Resolved]  Xolo — Repair XOLO Q2000 More than 3 Months

Address:Mumbai City, Maharashtra

Dear Team, My faulty handset has submitted in XOLO service center for repair on 26th Dec. 2014 (before 3 months). I have send 7 follow up mail for my faulty hand set but still XOLO team failed to repair my handset Q2000. Team provide me new work order number for lot of time. As per discussed with team they offer me Q2500 replacement of Q2000. I bought handset Q2000 for Rs.13, 000/- and company replace my handset with Q2500 (cost Rs.11000) which is less in price as well as specification (Internal memory, camera etc). This is unacceptable deal. Kindly provide my handset ASAP with extended warranty or provide me new handset with same specification. Hope you are taking request on priority. Brand : XOLO Old IMEI NUMBER : [protected] New IMEI Number : [protected] New Work order number :[protected] Regards, Satish
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Hey this is too helpful information...my plan to buy Xolo q3000...pls update me can i take xolo hand set or not?
Dear Mr. Bambaras,

Greetings of the Day!

Thank you for writing to XOLO.

We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.

This is in reference to your post dated 25.02.2015 regarding XOLO Smartphone (Q2000); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.

For any further query or feedback, please contact us at [protected]@xolo.in

Warm Regards,

Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in
Thanks team, We are waiting from last 3 months for handset replacement. Hope you are taking this on Priority. We are waiting your positive and customer satisfaction action on this issue.
Dear Mr. Bambaras,
Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 25.021.2015 regarding XOLO Smartphone (Q2000); as discussed we would like to inform you that we have dispatched the handset and same had received at the service centre. Hence, we request you to visit respective service centre and collect the handset as per your convenient time.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,

Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in

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